The German Embassy can be contacted by phone
Monday to Thursday 7.30am to 4.30pm
Friday 7.30am to 3pm

Book your appointment
You will need an appointment to apply for a visa or a German passport/ID-card. Appointments have to be booked online, using our online booking appointment system.
To protect your privacy please note that we cannot grant access to the embassy more than five minutes before your appointment.
Please note that due to security concerns larger bags (larger than a standard handbag or briefcase or a day pack) cannot be brought onto the embassy premises. Please make arrangements to leave larger bags in safe storage elsewhere.

Passport pick up
Passport pickups are available Tuesdays and Thursdays between 11am and 11.45am. You will receive a pickup notification by email in advance and will then not need to make an appointment for pickup.

For other consular matters like applications for dual citizenship, certifications, life certificates or pension matters by appointment only; appointments have to be booked online, using our online booking system

How to reach us in case of an emergency
In case of an after-hours emergency - requiring immediate attention - the duty officer of the Embassy can be contacted on 0064 21 651 987. This number can also be used for text messages (SMS). This emergency service is available on weekdays from close of business until 12.00 midnight local time and on weekends and public holidays from 8.00 a.m. to 12.00 midnight local time. Please note that the duty officer will NOT deal with visa enquiries.